I can't work it out either, and their website is totally useless...even the phone number doesn't work. Makes you wonder about the quality of the company itself and the kind of support you might expect from them. I'm returning mine.
Apparently the trick is to hold the torch with the bulb facing away. Grip the body of the torch in your left hand and twist the black front with your right hand - it should come apart. However, it is impossible to do with small, or even ordinaly sized hands.
I cant believe that this product has no instructions. How is an elderly person supposed to get on, let alone an able bodied person like myself who had to get his wife to hold the torch down while I unsrewed it. What a joke.
Six months and finally we have also got the bastard open!!!! Thank God for the person who took it upon themselves to to hold it between their legs and screw the head off. My husband just wishes I would do the same for him......not in this lifetime, honey!
Thank God for Google, I to was about to take to the f$&@ing thing with a hammer when we followed tge advice from above. my wifes stuck it between her knees and twisted. It was exciting to watch. Do you think we should forward this to Eveready maybe they might think about adding some instructions...lol
Man what an effort. Funny isn't it how technology is supposed to make our lives easier. Just about everything you buy now is so damn complicated. This is the trouble when just about everything is made in China
I didn't really think I would find help, and felt pretty silly. Thanks for helping AND validating my trouble! Between my knees and twisted worked a charm. Not a chance I could do it with just my hands though! Thanks again!
I tried holding it but while my husband turned the top. Nope. Then he tried between his knees. Eventually he rolled up his trousers as the stupid torch kept slipping.
It was fun watching my husband with bare legs struggling with the top.
it took a while to get the battery in!!!!!!!
Thank goodness for google!!!
Made in China - hope the product is better than the instructions?!?! And I thought the assembly instructions for pedestal fans were pretty ordinary....but surely this wins the Australia Day award for the most cryptic & unhelpful operating instructions ever ......hahaha
Thanks for the knees tip Google. Followed that one after scraping skin off my thumb knuckle trying to 'slide' it across. Voila !! Success
Hear Hear!! For the Internet and finding an answer when there didn't seem to be one! Of course it's simple once you know....
But this torch & battery have waited 3 months, there was no way my small hands could move the black cover, not realizing it was a simple screw mechanism! So all the advice about knees and both hands I got the picture! Thank you! Yes, they need to convey the instructions better! Thanks everyone.
I had to get one of the men in the office to the "between the knees" trick - worked like a charm but I thought I might have to give mouth to mouth resusitation afterwards!!! Eveready - you need to change your website so you get the message from your users - there is a problem with this product!!!!!!!
Thank you so much! I felt pretty silly when I googled my question - how hard can it possibly be to open a torch??? Unfortunately I still can't get it open. I don't have a vice or a husband and have very small hands, so I guess it's just going to have to wait until I can get some backup! Thanks anyway, at least now I know it's not just me!
I bought this Eveready Dolphin torch because I wanted to be ready for a black out, dark night walks etc. Almost chucked the bloody thing back in the bag to take back as two of us couldnt work it out. Should be called "Notready" thanks for the knee & twist tip. Opened it. Then the battery, who would have thought that big battery goes under that black thingy. Thnks heaps :)
Ever Ready? Not without Google's help! Thanks folks we have successfully inserted a battery now have working torch and defused a somber mood after reading other comments.Had a great laugh. Wow 2 years of the same issue and company still hasn't fixed a rather poor design fault. Shame on them! Who else manufactures torches?
Success at last!!!! Here is another tip. I heated the thing atop an electric column heater, turning it over like a sausage on a BBQ, then, with the two of us, we got it to unscrew. Now I am to Google about inserting the battery.
My 13 year old son was going to hurl it out the window…thank god for google and people showing up on here with an answer!!
It took 2 of us to open it!!
The BEST thing has been reading peoples posts…laughing so hard I am crying!!! The vision of all these people "trying" to open a torch…PRICELESS!!!! :)
Hallelujah Jesus - its an epiphany! The frustration of trying to change the battery in a Dolphin LED latern has brought me close to committing homicide although some previous contributors were getting quite frisky - oh well different strokes - I guess i won't need an excorcism after all : )
Thank goodness, I thought I'd never get it open. A new torch is no good if you can't get it open to put the battery in. I figured it had to be screwed in the direction of the arrows but I never thought of putting it between my knees and using BOTH hands. Maybe the company should print that on the packaging. They must realize it is a problem for customers. Great in an emergency!