When does "unusually high call volume" turn into "usual"? My bank has been that for 2 years
Paso Robles, CA.
lol, good point RT When does "unusually high call volume" turn into "usual"? My bank has been that for 2 years
Credit union time!! Wait..do y'all Canadians have credit unions that rock like ours here in 'merica?
Shush. Your call is important to them.
Everyone else is on the same wavelength with you and calls at the same time ? #alternativetheories
Whatever you do, don't ask Rogers. They've been experiencing "unusually high call volume" since 1996.
I would say when there's an influx of people seeking a loan modification or short sale and the bank no longer owns the note...
If that's the case then can you really say the volume is unusual anymore? I mean it sounds run of the mill to me.
"we are experiencing usual call volume we just dont give a crap about you" just doesnt have the same ring
When they invest in a call center of more than 5 people to serve 100s of 1000s :-(. It's customer svc 101 baby!
Ottawa, Ontario, Canada
When the volume of calls pass the Erlang C Formula.
mr.bailout is on the other line...your call is in a priority sequence
Fort Lauderdale, FL
At just about the same time that 'free checking' stops costing you $25 a month, I think.
I've concluded that we all must be using the phone a lot more than we used to :)
That's almost as annoying to "Please listen carefully, as we have changed our voice response system to better serve you."
When companies learn that their business would skyrocket when they have real people answering the phone again.