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When does "unusually high call volume" turn into "usual"? My bank has been that for 2 years

10:16AM Tue, November 30 2010

Bdf94262ee3e82a0ce3113b7d6241526_normal @MatthewLiberty Paso Robles, CA.

lol, good point RT When does "unusually high call volume" turn into "usual"? My bank has been that for 2 years

10:17AM Tue, November 30 2010

Ee133267f2a7a8cb8df4bd72d9388800_normal @jenncloud

Credit union time!! Wait..do y'all Canadians have credit unions that rock like ours here in 'merica?

10:20AM Tue, November 30 2010

3219d0b86535e9e19300aae899cc4e4f_normal @philmoreira

so has every telco I've called. ever.

10:20AM Tue, November 30 2010

Set_normal @dcwllms Guelph, Ontario

Shush. Your call is important to them.

10:20AM Tue, November 30 2010

K_s_normal @ppideas Stockholm

Everyone else is on the same wavelength with you and calls at the same time ? #alternativetheories

10:21AM Tue, November 30 2010

Rick4sq_normal @RickJessup Toronto, ON

Whatever you do, don't ask Rogers. They've been experiencing "unusually high call volume" since 1996.

10:22AM Tue, November 30 2010

Brooks_avatar_normal @tripleyourtips Raleigh, NC

I would say when there's an influx of people seeking a loan modification or short sale and the bank no longer owns the note...

10:22AM Tue, November 30 2010

Fossilfoundry_normal @FossilDesigns

If that's the case then can you really say the volume is unusual anymore? I mean it sounds run of the mill to me.

10:22AM Tue, November 30 2010

Janetshades_normal @jae_wallace nashville, tn currently

LOL. so true.

10:23AM Tue, November 30 2010

A0052be3b92808d84fa2d88c8aff31cb_normal @amgorder

"we are experiencing usual call volume we just dont give a crap about you" just doesnt have the same ring

10:25AM Tue, November 30 2010

Jam-casual-foursqaure_normal @johnmuehling Phoenix, AZ

When they invest in a call center of more than 5 people to serve 100s of 1000s :-(. It's customer svc 101 baby!

10:25AM Tue, November 30 2010

393916_10150516771298722_502398721_8870086_1125105023_n_normal @kristopherwong Ottawa, Ontario, Canada

When the volume of calls pass the Erlang C Formula.

10:25AM Tue, November 30 2010

Ic0yfcdx6f2h3rkh63we_normal @jacobvar Montreal, Canada

mr.bailout is on the other line...your call is in a priority sequence

10:28AM Tue, November 30 2010

Strattenericaavatar1_normal @unmarketing

ya, that's kinda my point :)

10:32AM Tue, November 30 2010

Creative_dan_normal @AdInfinitum Fort Lauderdale, FL

At just about the same time that 'free checking' stops costing you $25 a month, I think.

10:32AM Tue, November 30 2010

Strattenericaavatar1_normal @unmarketing

lol! Touche

10:34AM Tue, November 30 2010

Ges_dec09_2_normal @iGlennSmith ÜT: 43.446858,-...

I've concluded that we all must be using the phone a lot more than we used to :)

10:45AM Tue, November 30 2010

Fossilfoundry_normal @FossilDesigns

So give them a Captain Obvious award :)

11:05AM Tue, November 30 2010

95fd85db964bf631dfb1adb8fde82c90_normal @lisasolomon

That's almost as annoying to "Please listen carefully, as we have changed our voice response system to better serve you."

11:18AM Tue, November 30 2010

536852766_faxpm-o_normal @jeffpenrodpi Phoenix, AZ

When companies learn that their business would skyrocket when they have real people answering the phone again.

11:21AM Tue, November 30 2010

anonymous Anonymous

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