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@KBaggerman Tiel

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. @declanbyrne2 @joe_elway We, as IT, should be facilitating our users to do their jobs, how can we facilitate if we don't talk to them?

1:42AM Fri, June 01 2012

@joe_elway . Facilitating and understanding users is two different things. Pretending to listen is key . Nod your head and smile

8:05AM Fri, June 01 2012

Anonymous

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